Home Care Operating Playbook

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MastHERmind Co. — Home Care Operating Playbook

Free Live Training

From Operator to Owner

In this presentation I'm going to show you how to grow your agency from zero to $300K — and from $300K to $1M in less than a year.

15:00Click to start

Welcome in — we're starting in just a few minutes.

1. Title

MastHERmind Co. — Home Care Operating Playbook

Quick question — drop it in the chat

How many of you are generating over six figures in your agency?

2. Question — six figures

MastHERmind Co. — Home Care Operating Playbook

The promise

I'm going to show you the Home Care Operating Playbook that's making me five figures every two weeks — and seven figures a year.

And how you set it up in your agency in less than 30 days.

3. Bold promise

MastHERmind Co. — Home Care Operating Playbook

Before we dive in

Stay to the end and you'll get a free copy of my eBook

It shows you exactly how to get private pay and long-term care insurance clients so you can increase your revenue. It's only for the owners who are still here at the end. While you're here, write down ONE problem in your agency you haven't been able to solve.

4. Stay to the end

MastHERmind Co. — Home Care Operating Playbook

In the next 60 minutes

Here's what you'll walk away with

  • The real reason your agency can't grow past you — and it isn't more clients.
  • The 3 systems that get you out of the day-to-day for good.
  • Your clear next step to actually build it — this week, not someday.

5. What you'll walk away with

MastHERmind Co. — Home Care Operating Playbook
Jakayla and her mom

A little about me

We grew our home care agency from $300K to $1M in 10 months

I'm Jakayla. Once we applied the systems I'm sharing today, we took our non-medical home care agency from $300K to $1M in just 10 months — and now I help owners do the same at MastHERmind Co.

6. A little about me

MastHERmind Co. — Home Care Operating Playbook

Here's the truth

I just wanted to help my mom grow her business

I never set out to scale a company. I just wanted to build something sustainable — something that could stand on its own.

7. Why I built this

MastHERmind Co. — Home Care Operating Playbook

Picture this

90 days from now, if you do this

  • Your agency runs the day-to-day without you in every decision
  • Mondays are yours again — billing and payroll just happen
  • You're working ON the business, not buried in it
  • You've got the option to scale — or sell — on your terms

Hold that picture. Everything I'm about to teach is how you get there.

8. Future pace

MastHERmind Co. — Home Care Operating Playbook

If you remember nothing else

Your agency should run without you.

9. The One Thing

MastHERmind Co. — Home Care Operating Playbook

Here's what we're covering

The 3 secrets to turn your agency into an asset

  • 01How to grow your revenue without growing your client load.
  • 02How to scale without it all falling on you.
  • 03How to build a business you can exit from — without sacrificing your sanity and time.

10. The 3 secrets

MastHERmind Co. — Home Care Operating Playbook

Secret #1

How to grow your revenue without growing your client load

You don't need more clients. You need better ones.

11. Secret 1 — the secret

MastHERmind Co. — Home Care Operating Playbook

False belief

I don't know how to market to or talk to non-Medicaid clients

12. False Belief #1 — marketing

MastHERmind Co. — Home Care Operating Playbook

Solution

The 8 referral sources — and exactly what to say to them

  • Elder law attorneys, hospice, home health, palliative care, hospitals, case managers, social workers — they refer clients every single day.
  • The only question is whether they're referring to you.
  • This is a reciprocal relationship, not a cold ask — they need reliable home care partners as much as you need referral volume.

Stay to the end and I'll hand you the actual scripts we use to open these relationships.

13. Solution #1 — 8 referral sources

MastHERmind Co. — Home Care Operating Playbook

False belief

Private pay clients are hard to get — and harder to get to pay

14. False Belief #2 — private pay

MastHERmind Co. — Home Care Operating Playbook

Solution

Price on value, then build a full-circle experience to match

  • If you're charging $39–$40/hr minimum, everything downstream has to match that number — marketing, assessment experience, website, business cards.
  • You cannot attract high-quality private pay clients with low-effort positioning. Every touchpoint either confirms the price or contradicts it.
  • Private pay families will pay more for a concierge, luxury-positioned experience — that's what you're already capable of delivering.

The gap isn't your service. It's your positioning.

15. Solution #2 — price on value

MastHERmind Co. — Home Care Operating Playbook

False belief

This takes too long

16. False Belief #3 — takes too long

MastHERmind Co. — Home Care Operating Playbook

Solution — do this now

Build your referral list today — before you leave this session

  • Generate your local referral list using AI, then put call, visit, and follow-up dates directly on your calendar.
  • No excuse to leave this webinar without a plan in motion. Screenshot this prompt now.

Generate a list of elder law attorneys, hospice agencies, home health agencies, palliative care agencies, hospitals, case managers, and social workers who serve seniors and their families in [YOUR CITY, STATE]. For each one, include the organization name, a general contact method (phone or website), and a one-line note on why a home care agency would be a valuable referral partner for them.

Copy

17. Solution #3 — build your list now

MastHERmind Co. — Home Care Operating Playbook

Real result: referral relationships → real revenue

I was stuck doing 90% Medicaid clients and burning myself out for barely any margin. Once I built relationships with two hospice agencies and a case manager in my area, I picked up 6 private pay clients in 60 days — without spending a dime on ads.

Renata Coleman

18. Testimonial — Renata

MastHERmind Co. — Home Care Operating Playbook

Secret #2

How to scale without it all falling on you

Growth doesn't mean working more hours — it means the business running without you as the bottleneck.

19. Secret 2 — the secret

MastHERmind Co. — Home Care Operating Playbook

False belief

Scaling takes a huge team

20. False Belief — huge team

MastHERmind Co. — Home Care Operating Playbook

Solution

Hire one VA — your Executive Assistant

  • One VA handling your business and personal tasks gives you back 30–40 hours a week.
  • Every hour you spend on a $5/hour task is an hour you're not spending growing the business.
  • This is the highest-leverage hire you will ever make — and the one most owners skip.

21. Solution — hire one VA

MastHERmind Co. — Home Care Operating Playbook

False belief

No one will know how I do things — or they won't do it right

22. False Belief — no one will do it right

MastHERmind Co. — Home Care Operating Playbook

Solution

Build SOPs — one a day, in a format that's fast

  • Give yourself a simple, repeatable SOP format so documentation stops feeling like a project.
  • Commit to one SOP a day. In 30 days you have 30 documented processes that used to live only in your head.
  • Once it's written down it can be handed off. Once it can be handed off, you can scale.

23. Solution — build SOPs

MastHERmind Co. — Home Care Operating Playbook

False belief

I don't know where to start

24. False Belief — where to start

MastHERmind Co. — Home Care Operating Playbook

Solution

Start with the Playbook — and centralize everything in one hub

  • It starts with the SOPs, the VA, the eBook, the scripts — all of it lives in the Playbook.
  • Then centralize billing, scheduling, invoicing, payroll, timekeeping, and caregiver management into one EVV hub.
  • One system, one login, everything in one place — this is what eliminates the overwhelm.

25. Solution — start with the Playbook

MastHERmind Co. — Home Care Operating Playbook

Real result: one VA, one system, 35 hours back

I hired my first VA and built out SOPs the way I was shown, and within a month I got almost 35 hours a week back. I finally had time to actually run my business instead of living inside it.

Tasha Renwick

26. Testimonial — Tasha

MastHERmind Co. — Home Care Operating Playbook

Secret #3

How to build a business you can exit from — without sacrificing your sanity and time

Every agency owner is building something. The question is whether you're building an asset or building a job.

27. Secret 3 — the secret

MastHERmind Co. — Home Care Operating Playbook

False belief

Who would want to buy my business?

28. False Belief — who would buy it

MastHERmind Co. — Home Care Operating Playbook

Solution

The question isn't who will buy it — it's how much you can ask for it

  • Go to the marketplaces where home care businesses are actively bought and sold.
  • Buyers are actively looking for agencies like yours right now.
  • The real work isn't finding a buyer — it's positioning your number.

29. Solution — position your number

MastHERmind Co. — Home Care Operating Playbook

False belief

My business is too small or too messy to be sellable

30. False Belief — too small or messy

MastHERmind Co. — Home Care Operating Playbook

Solution

The systems you build in Secret 2 are the asset you sell in Secret 3

  • Every SOP, every centralized process, every task that no longer depends on you — that's what a buyer is actually purchasing.
  • A business that runs without its owner is worth more than one that can't survive a vacation.
  • You're not building two separate things. The scaling work and the exit work are the same work.

31. Solution — systems are the asset

MastHERmind Co. — Home Care Operating Playbook

False belief

I don't know what my business is actually worth

32. False Belief — what is it worth

MastHERmind Co. — Home Care Operating Playbook

Solution

Get a real valuation — know your number before you need it

  • Home care agencies are valued on more than gut feeling — revenue, margins, payer mix, and systems all factor in.
  • Knowing your number today means you negotiate from strength whenever you decide to sell — even if that's years away.
  • This is exactly the kind of positioning and exit strategy work done inside the highest tier of support we offer.

33. Solution — get a real valuation

MastHERmind Co. — Home Care Operating Playbook

Real result: from “who would buy this?” to a real offer

I genuinely thought my agency was too small to matter to anyone. Once I got it valued and cleaned up my systems, I had a buyer reach out within six months. I had no idea what I was sitting on.

Danielle Foster

34. Testimonial — Danielle

MastHERmind Co. — Home Care Operating Playbook

Secret #2

“I'll get organized when things slow down.

They never slow down. And every week without systems is another week of everything living in your head.

35. Secret 2 — the belief

MastHERmind Co. — Home Care Operating Playbook

What changed for Paula

I went from doing everything on paper to watching clock-ins from my phone — and I got my Mondays back.

Paula · Home care owner · ★★★★★

36. Secret 2 — the story

MastHERmind Co. — Home Care Operating Playbook

Secret #3

“I need to learn more first.”

You've watched the trainings. You've saved the posts. Information isn't what's missing.

37. Secret 3 — the belief

MastHERmind Co. — Home Care Operating Playbook

The new belief

You don't need another mentor, you need a playbook from somone who has been exactly where you are.

What moves the needle is installing the infrastructure — with the exact templates, scripts and step order someone who's done it already uses.

38. Secret 3 — the new belief

MastHERmind Co. — Home Care Operating Playbook

So far we've covered

The 3 secrets we walked through today

  • 01How to grow your revenue without growing your client load — through referral partners, value-based pricing, and a list you actually call.
  • 02How to scale without it all falling on you — by hiring one VA, documenting one SOP a day, and centralizing everything into one hub.
  • 03How to build a business you can exit from — because your systems are the asset, and knowing your number is how you sell it.

The same build that took us from $300K to $1M in 10 months — and now to $3M+ annually. You can install it on your own, or you can let me hand you the playbook.

39. Recap

MastHERmind Co. — Home Care Operating Playbook

Let me ask you a question

If nothing changes — where are you 12 months from now?

40. Let me ask you a question

MastHERmind Co. — Home Care Operating Playbook

Be honest with yourself

Same year, same you

  • Still covering shifts you shouldn't be covering
  • Still losing Mondays to billing and payroll
  • Still the only person who knows how anything actually works
  • Still can't take a real week off — and definitely can't sell
  • One more year older, with the same ceiling over your head

Nothing changes if nothing changes.

41. If nothing changes

MastHERmind Co. — Home Care Operating Playbook

Same 12 months. Two very different years.

Which year are you signing up for?

With the systems installed

  • The schedule runs itself — you check it, you don't build it
  • Billing and payroll happen without you touching them
  • New hires onboard from SOPs, not from your phone
  • You're the owner: choosing to scale, or choosing to sell

Without them

  • Still the scheduler, the biller and the backup caregiver
  • Growth means more chaos, so you cap yourself
  • Every answer lives in your head — so you can never leave
  • Twelve more months of the same week on repeat

42. Or — same 12 months

MastHERmind Co. — Home Care Operating Playbook

So — how do you actually install all of this?

That's exactly what I built the next thing for.

43. How do you install it

MastHERmind Co. — Home Care Operating Playbook

Introducing

The Home Care Operating Playbook

The do-it-yourself system for the owner who wants to build it herself. All systems, templates, SOPs and scripts I use — laid out in order, at your own pace, so your agency stops depending on you in decisions.

44. Introducing the Playbook

MastHERmind Co. — Home Care Operating Playbook

Everything you get

  • The Operating System Course — 3 systems, module by module$6,997 Value
  • Scheduling & EVV setup walkthrough + vendor comparison$4,997 Value
  • Billing & payroll automation blueprint$4,997 Value
  • The SOP Library — plug-and-play, editable for your agency$6,997 Value
  • Hiring & onboarding kit (job posts, interview scripts, checklists)$2,997 Value
  • Referral partner outreach scripts$1,997 Value
  • Owners community — lifetime access$3,997 Value
  • Lifetime updates as regulations and tools change$2,021 Value

Total Value: $35,000

45. Everything you get

MastHERmind Co. — Home Care Operating Playbook

And when you join today

Fast-action bonuses

  • Scheduling & EVV setup / walkthrough — $4,997 Value
  • Accounting + Bookkeeping system — $3,997 Value
  • QuickBooks setup and guide — $2,997 Value
  • Acquisition Readiness Crash Course — $4,997 Value
  • Slack setup for centralized communication with automations — $2,997 Value

46. Fast-action bonuses

MastHERmind Co. — Home Care Operating Playbook

Everything you get

Total Value: $55,000

  • The Operating System Course — 3 systems, module by module$6,997 Value
  • Scheduling & EVV setup walkthrough + vendor comparison$4,997 Value
  • Billing & payroll automation blueprint$4,997 Value
  • The SOP Library — plug-and-play, editable for your agency$6,997 Value
  • Hiring & onboarding kit (job posts, interview scripts, checklists)$2,997 Value
  • Referral partner outreach scripts$1,997 Value
  • Owners community — lifetime access$3,997 Value
  • Lifetime updates as regulations and tools change$2,021 Value
  • Scheduling & EVV setup / walkthrough$4,997 Value
  • Accounting + Bookkeeping system$3,997 Value
  • QuickBooks setup and guide$2,997 Value
  • Acquisition Readiness Crash Course$4,997 Value
  • Slack setup for centralized communication with automations$2,997 Value

ONLY $1,997

47. Everything you get + bonuses

MastHERmind Co. — Home Care Operating Playbook

Ask yourself

If all this did was...

Increase your revenue

Get you more private pay or long-term care clients

Systemize your business without the guesswork

Give you the option to exit or sell

Would it be worth it?

48. If all this did was

MastHERmind Co. — Home Care Operating Playbook

Let's talk value

What would this cost you otherwise?

Hire a COO to build it for you

That's $5,500 every 2 weeks — on the lower end

Figure it out alone

Stay the operator

The Playbook is a fraction of a single hire — and you keep the systems forever.

49. What it costs otherwise

MastHERmind Co. — Home Care Operating Playbook
Dawson and Dawson Home Care staff

Before this playbook I was the scheduler, the biller, and the on-call backup. I capped out around $300K–$350K and thought that was just how it was. Ten months after installing the systems, we crossed $1M — I hired a VA, built out my SOPs, and finally started operating like a real owner instead of an overworked caregiver.

Monique Dawson · Dawson and Dawson Home Care — South Carolina · ★★★★★

50. More results

MastHERmind Co. — Home Care Operating Playbook

Everything you get

Total Value: $55,000

  • The Operating System Course — 3 systems, module by module$6,997 Value
  • Scheduling & EVV setup walkthrough + vendor comparison$4,997 Value
  • Billing & payroll automation blueprint$4,997 Value
  • The SOP Library — plug-and-play, editable for your agency$6,997 Value
  • Hiring & onboarding kit (job posts, interview scripts, checklists)$2,997 Value
  • Referral partner outreach scripts$1,997 Value
  • Owners community — lifetime access$3,997 Value
  • Lifetime updates as regulations and tools change$2,021 Value
  • Scheduling & EVV setup / walkthrough$4,997 Value
  • Accounting + Bookkeeping system$3,997 Value
  • QuickBooks setup and guide$2,997 Value
  • Acquisition Readiness Crash Course$4,997 Value
  • Slack setup for centralized communication with automations$2,997 Value

ONLY $1,997

51. Everything you get — full reveal

MastHERmind Co. — Home Care Operating Playbook

Enrollment is open now

Click the link in the chat to enroll now

First 10 people will get a FREE 1-on-1 call with me to audit their business.

52. CTA — click the link

MastHERmind Co. — Home Care Operating Playbook

Close

Information alone has never changed your agency

You already know you need systems. Knowing it is free — and it's gotten you exactly this far. What you're investing in today isn't information. It's the build, in order, with the templates already written.

53. Close — information alone

MastHERmind Co. — Home Care Operating Playbook

Close · Your two choices

You've got two options from here

Option A — do it with the Playbook

  • Every system, SOP, script and template handed to you in order
  • Weeks of building, not years of guessing
  • $1,997 today — a fraction of one hire

Option B — do it the way you've been doing it

  • Piece it together from free content and hope it's compliant
  • 1–2 years of trial and error, or $143,000/yr for a COO
  • Or nothing changes at all

54. Close — your two choices

MastHERmind Co. — Home Care Operating Playbook

Close · Now and later

You're going to build this eventually. The only question is when.

Later costs you the same money plus another year of Mondays. Today it costs $1,997 and the bonuses that are only on this training. Same decision — different price, different year.

55. Close — now and later

MastHERmind Co. — Home Care Operating Playbook

One more, before you decide

I was skeptical. I'd already bought two other programs and nothing changed. But within three weeks of getting the Playbook, I chose an EVV that supports my scheduling, billing, and payroll exports easily — and got it all set up. My scheduling system was built, my billing was clean, and I hired my first caregiver without making the calls myself. Six months later we're at $22K/month and I'm not the one chasing every shift. This is the first thing I bought that actually showed me how to build it — not just what to think about.

Tamara Lewis · ★★★★★

56. Last testimonial

MastHERmind Co. — Home Care Operating Playbook

Get it if…

  • You've started your agency and you're building toward (or past) six figures
  • You want the systems, templates and SOPs handed to you
  • You're happy to implement it yourself, at your own pace

57. Is this your next step

MastHERmind Co. — Home Care Operating Playbook

Here's everything, one last time

  • The Operating System Course — 3 systems, module by module$6,997 Value
  • Scheduling & EVV setup walkthrough + vendor comparison$4,997 Value
  • Billing & payroll automation blueprint$4,997 Value
  • The SOP Library — plug-and-play, editable for your agency$6,997 Value
  • Hiring & onboarding kit (job posts, interview scripts, checklists)$2,997 Value
  • Referral partner outreach scripts$1,997 Value
  • Owners community — lifetime access$3,997 Value
  • Lifetime updates as regulations and tools change$2,021 Value
  • Scheduling & EVV setup / walkthrough$4,997 Value
  • Accounting + Bookkeeping system$3,997 Value
  • QuickBooks setup and guide$2,997 Value
  • Acquisition Readiness Crash Course$4,997 Value
  • Slack setup for centralized communication with automations$2,997 Value

Total Value: $55,000 — Yours today: $1,997

If your agency should be running without you, this is the step. Link's in the chat.

58. Close close

MastHERmind Co. — Home Care Operating Playbook

Questions?

Drop them in the chat — and if you already know this is you, the link will be posted in chat when we open the offer.

59. Q&A

MastHERmind Co. — Home Care Operating Playbook

See you inside

GET THE HOME CARE OPERATING PLAYBOOK

LINK IN CHAT

30:00Click to start

MastHERmind Co. · NXT STEP GLOBAL LLC

Everything you get

60. Close

MastHERmind Co. — Home Care Operating Playbook

Free Live Training

From Operator to Owner

In this presentation I'm going to show you how to grow your agency from zero to $300K — and from $300K to $1M in less than a year.

15:00Click to start

Welcome in — we're starting in just a few minutes.

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