Home Care Operating Playbook
60 slidesFree Live Training
From Operator to Owner
In this presentation I'm going to show you how to grow your agency from zero to $300K — and from $300K to $1M in less than a year.
Welcome in — we're starting in just a few minutes.
1. Title
Quick question — drop it in the chat
How many of you are generating over six figures in your agency?
2. Question — six figures
The promise
I'm going to show you the Home Care Operating Playbook that's making me five figures every two weeks — and seven figures a year.
And how you set it up in your agency in less than 30 days.
3. Bold promise
Before we dive in
Stay to the end and you'll get a free copy of my eBook
It shows you exactly how to get private pay and long-term care insurance clients so you can increase your revenue. It's only for the owners who are still here at the end. While you're here, write down ONE problem in your agency you haven't been able to solve.
4. Stay to the end
In the next 60 minutes
Here's what you'll walk away with
- The real reason your agency can't grow past you — and it isn't more clients.
- The 3 systems that get you out of the day-to-day for good.
- Your clear next step to actually build it — this week, not someday.
5. What you'll walk away with

A little about me
We grew our home care agency from $300K to $1M in 10 months
I'm Jakayla. Once we applied the systems I'm sharing today, we took our non-medical home care agency from $300K to $1M in just 10 months — and now I help owners do the same at MastHERmind Co.
6. A little about me
Here's the truth
I just wanted to help my mom grow her business
I never set out to scale a company. I just wanted to build something sustainable — something that could stand on its own.
7. Why I built this
Picture this
90 days from now, if you do this
- Your agency runs the day-to-day without you in every decision
- Mondays are yours again — billing and payroll just happen
- You're working ON the business, not buried in it
- You've got the option to scale — or sell — on your terms
Hold that picture. Everything I'm about to teach is how you get there.
8. Future pace
If you remember nothing else
Your agency should run without you.
9. The One Thing
Here's what we're covering
The 3 secrets to turn your agency into an asset
- 01How to grow your revenue without growing your client load.
- 02How to scale without it all falling on you.
- 03How to build a business you can exit from — without sacrificing your sanity and time.
10. The 3 secrets
Secret #1
How to grow your revenue without growing your client load
You don't need more clients. You need better ones.
11. Secret 1 — the secret
False belief
“
I don't know how to market to or talk to non-Medicaid clients”
12. False Belief #1 — marketing
Solution
The 8 referral sources — and exactly what to say to them
- Elder law attorneys, hospice, home health, palliative care, hospitals, case managers, social workers — they refer clients every single day.
- The only question is whether they're referring to you.
- This is a reciprocal relationship, not a cold ask — they need reliable home care partners as much as you need referral volume.
Stay to the end and I'll hand you the actual scripts we use to open these relationships.
13. Solution #1 — 8 referral sources
False belief
“
Private pay clients are hard to get — and harder to get to pay”
14. False Belief #2 — private pay
Solution
Price on value, then build a full-circle experience to match
- If you're charging $39–$40/hr minimum, everything downstream has to match that number — marketing, assessment experience, website, business cards.
- You cannot attract high-quality private pay clients with low-effort positioning. Every touchpoint either confirms the price or contradicts it.
- Private pay families will pay more for a concierge, luxury-positioned experience — that's what you're already capable of delivering.
The gap isn't your service. It's your positioning.
15. Solution #2 — price on value
False belief
“
This takes too long”
16. False Belief #3 — takes too long
Solution — do this now
Build your referral list today — before you leave this session
- Generate your local referral list using AI, then put call, visit, and follow-up dates directly on your calendar.
- No excuse to leave this webinar without a plan in motion. Screenshot this prompt now.
Generate a list of elder law attorneys, hospice agencies, home health agencies, palliative care agencies, hospitals, case managers, and social workers who serve seniors and their families in [YOUR CITY, STATE]. For each one, include the organization name, a general contact method (phone or website), and a one-line note on why a home care agency would be a valuable referral partner for them.
Copy17. Solution #3 — build your list now
Real result: referral relationships → real revenue
“I was stuck doing 90% Medicaid clients and burning myself out for barely any margin. Once I built relationships with two hospice agencies and a case manager in my area, I picked up 6 private pay clients in 60 days — without spending a dime on ads.”
Renata Coleman
18. Testimonial — Renata
Secret #2
How to scale without it all falling on you
Growth doesn't mean working more hours — it means the business running without you as the bottleneck.
19. Secret 2 — the secret
False belief
“
Scaling takes a huge team”
20. False Belief — huge team
Solution
Hire one VA — your Executive Assistant
- One VA handling your business and personal tasks gives you back 30–40 hours a week.
- Every hour you spend on a $5/hour task is an hour you're not spending growing the business.
- This is the highest-leverage hire you will ever make — and the one most owners skip.
21. Solution — hire one VA
False belief
“
No one will know how I do things — or they won't do it right”
22. False Belief — no one will do it right
Solution
Build SOPs — one a day, in a format that's fast
- Give yourself a simple, repeatable SOP format so documentation stops feeling like a project.
- Commit to one SOP a day. In 30 days you have 30 documented processes that used to live only in your head.
- Once it's written down it can be handed off. Once it can be handed off, you can scale.
23. Solution — build SOPs
False belief
“
I don't know where to start”
24. False Belief — where to start
Solution
Start with the Playbook — and centralize everything in one hub
- It starts with the SOPs, the VA, the eBook, the scripts — all of it lives in the Playbook.
- Then centralize billing, scheduling, invoicing, payroll, timekeeping, and caregiver management into one EVV hub.
- One system, one login, everything in one place — this is what eliminates the overwhelm.
25. Solution — start with the Playbook
Real result: one VA, one system, 35 hours back
“I hired my first VA and built out SOPs the way I was shown, and within a month I got almost 35 hours a week back. I finally had time to actually run my business instead of living inside it.”
Tasha Renwick
26. Testimonial — Tasha
Secret #3
How to build a business you can exit from — without sacrificing your sanity and time
Every agency owner is building something. The question is whether you're building an asset or building a job.
27. Secret 3 — the secret
False belief
“
Who would want to buy my business?”
28. False Belief — who would buy it
Solution
The question isn't who will buy it — it's how much you can ask for it
- Go to the marketplaces where home care businesses are actively bought and sold.
- Buyers are actively looking for agencies like yours right now.
- The real work isn't finding a buyer — it's positioning your number.
29. Solution — position your number
False belief
“
My business is too small or too messy to be sellable”
30. False Belief — too small or messy
Solution
The systems you build in Secret 2 are the asset you sell in Secret 3
- Every SOP, every centralized process, every task that no longer depends on you — that's what a buyer is actually purchasing.
- A business that runs without its owner is worth more than one that can't survive a vacation.
- You're not building two separate things. The scaling work and the exit work are the same work.
31. Solution — systems are the asset
False belief
“
I don't know what my business is actually worth”
32. False Belief — what is it worth
Solution
Get a real valuation — know your number before you need it
- Home care agencies are valued on more than gut feeling — revenue, margins, payer mix, and systems all factor in.
- Knowing your number today means you negotiate from strength whenever you decide to sell — even if that's years away.
- This is exactly the kind of positioning and exit strategy work done inside the highest tier of support we offer.
33. Solution — get a real valuation
Real result: from “who would buy this?” to a real offer
“I genuinely thought my agency was too small to matter to anyone. Once I got it valued and cleaned up my systems, I had a buyer reach out within six months. I had no idea what I was sitting on.”
Danielle Foster
34. Testimonial — Danielle
Secret #2
“I'll get organized when things slow down.”
They never slow down. And every week without systems is another week of everything living in your head.
35. Secret 2 — the belief
What changed for Paula
“I went from doing everything on paper to watching clock-ins from my phone — and I got my Mondays back.”
Paula · Home care owner · ★★★★★
36. Secret 2 — the story
Secret #3
“I need to learn more first.”
You've watched the trainings. You've saved the posts. Information isn't what's missing.
37. Secret 3 — the belief
The new belief
You don't need another mentor, you need a playbook from somone who has been exactly where you are.
What moves the needle is installing the infrastructure — with the exact templates, scripts and step order someone who's done it already uses.
38. Secret 3 — the new belief
So far we've covered
The 3 secrets we walked through today
- 01How to grow your revenue without growing your client load — through referral partners, value-based pricing, and a list you actually call.
- 02How to scale without it all falling on you — by hiring one VA, documenting one SOP a day, and centralizing everything into one hub.
- 03How to build a business you can exit from — because your systems are the asset, and knowing your number is how you sell it.
The same build that took us from $300K to $1M in 10 months — and now to $3M+ annually. You can install it on your own, or you can let me hand you the playbook.
39. Recap
Let me ask you a question
If nothing changes — where are you 12 months from now?
40. Let me ask you a question
Be honest with yourself
Same year, same you
- Still covering shifts you shouldn't be covering
- Still losing Mondays to billing and payroll
- Still the only person who knows how anything actually works
- Still can't take a real week off — and definitely can't sell
- One more year older, with the same ceiling over your head
Nothing changes if nothing changes.
41. If nothing changes
Same 12 months. Two very different years.
Which year are you signing up for?
With the systems installed
- ✓The schedule runs itself — you check it, you don't build it
- ✓Billing and payroll happen without you touching them
- ✓New hires onboard from SOPs, not from your phone
- ✓You're the owner: choosing to scale, or choosing to sell
Without them
- ✕Still the scheduler, the biller and the backup caregiver
- ✕Growth means more chaos, so you cap yourself
- ✕Every answer lives in your head — so you can never leave
- ✕Twelve more months of the same week on repeat
42. Or — same 12 months
So — how do you actually install all of this?
That's exactly what I built the next thing for.
43. How do you install it
Introducing
The Home Care Operating Playbook
The do-it-yourself system for the owner who wants to build it herself. All systems, templates, SOPs and scripts I use — laid out in order, at your own pace, so your agency stops depending on you in decisions.
44. Introducing the Playbook
Everything you get
- The Operating System Course — 3 systems, module by module$6,997 Value
- Scheduling & EVV setup walkthrough + vendor comparison$4,997 Value
- Billing & payroll automation blueprint$4,997 Value
- The SOP Library — plug-and-play, editable for your agency$6,997 Value
- Hiring & onboarding kit (job posts, interview scripts, checklists)$2,997 Value
- Referral partner outreach scripts$1,997 Value
- Owners community — lifetime access$3,997 Value
- Lifetime updates as regulations and tools change$2,021 Value
Total Value: $35,000
45. Everything you get
And when you join today
Fast-action bonuses
- Scheduling & EVV setup / walkthrough — $4,997 Value
- Accounting + Bookkeeping system — $3,997 Value
- QuickBooks setup and guide — $2,997 Value
- Acquisition Readiness Crash Course — $4,997 Value
- Slack setup for centralized communication with automations — $2,997 Value
46. Fast-action bonuses
Everything you get
Total Value: $55,000
- The Operating System Course — 3 systems, module by module$6,997 Value
- Scheduling & EVV setup walkthrough + vendor comparison$4,997 Value
- Billing & payroll automation blueprint$4,997 Value
- The SOP Library — plug-and-play, editable for your agency$6,997 Value
- Hiring & onboarding kit (job posts, interview scripts, checklists)$2,997 Value
- Referral partner outreach scripts$1,997 Value
- Owners community — lifetime access$3,997 Value
- Lifetime updates as regulations and tools change$2,021 Value
- Scheduling & EVV setup / walkthrough$4,997 Value
- Accounting + Bookkeeping system$3,997 Value
- QuickBooks setup and guide$2,997 Value
- Acquisition Readiness Crash Course$4,997 Value
- Slack setup for centralized communication with automations$2,997 Value
ONLY $1,997
47. Everything you get + bonuses
Ask yourself
If all this did was...
Increase your revenue
Get you more private pay or long-term care clients
Systemize your business without the guesswork
Give you the option to exit or sell
Would it be worth it?
48. If all this did was
Let's talk value
What would this cost you otherwise?
Hire a COO to build it for you
That's $5,500 every 2 weeks — on the lower end
Figure it out alone
Stay the operator
The Playbook is a fraction of a single hire — and you keep the systems forever.
49. What it costs otherwise

“Before this playbook I was the scheduler, the biller, and the on-call backup. I capped out around $300K–$350K and thought that was just how it was. Ten months after installing the systems, we crossed $1M — I hired a VA, built out my SOPs, and finally started operating like a real owner instead of an overworked caregiver.”
Monique Dawson · Dawson and Dawson Home Care — South Carolina · ★★★★★
50. More results
Everything you get
Total Value: $55,000
- The Operating System Course — 3 systems, module by module$6,997 Value
- Scheduling & EVV setup walkthrough + vendor comparison$4,997 Value
- Billing & payroll automation blueprint$4,997 Value
- The SOP Library — plug-and-play, editable for your agency$6,997 Value
- Hiring & onboarding kit (job posts, interview scripts, checklists)$2,997 Value
- Referral partner outreach scripts$1,997 Value
- Owners community — lifetime access$3,997 Value
- Lifetime updates as regulations and tools change$2,021 Value
- Scheduling & EVV setup / walkthrough$4,997 Value
- Accounting + Bookkeeping system$3,997 Value
- QuickBooks setup and guide$2,997 Value
- Acquisition Readiness Crash Course$4,997 Value
- Slack setup for centralized communication with automations$2,997 Value
ONLY $1,997
51. Everything you get — full reveal
Enrollment is open now
Click the link in the chat to enroll now
First 10 people will get a FREE 1-on-1 call with me to audit their business.
52. CTA — click the link
Close
Information alone has never changed your agency
You already know you need systems. Knowing it is free — and it's gotten you exactly this far. What you're investing in today isn't information. It's the build, in order, with the templates already written.
53. Close — information alone
Close · Your two choices
You've got two options from here
Option A — do it with the Playbook
- ✓Every system, SOP, script and template handed to you in order
- ✓Weeks of building, not years of guessing
- ✓$1,997 today — a fraction of one hire
Option B — do it the way you've been doing it
- ✕Piece it together from free content and hope it's compliant
- ✕1–2 years of trial and error, or $143,000/yr for a COO
- ✕Or nothing changes at all
54. Close — your two choices
Close · Now and later
You're going to build this eventually. The only question is when.
Later costs you the same money plus another year of Mondays. Today it costs $1,997 and the bonuses that are only on this training. Same decision — different price, different year.
55. Close — now and later
One more, before you decide
“I was skeptical. I'd already bought two other programs and nothing changed. But within three weeks of getting the Playbook, I chose an EVV that supports my scheduling, billing, and payroll exports easily — and got it all set up. My scheduling system was built, my billing was clean, and I hired my first caregiver without making the calls myself. Six months later we're at $22K/month and I'm not the one chasing every shift. This is the first thing I bought that actually showed me how to build it — not just what to think about.”
Tamara Lewis · ★★★★★
56. Last testimonial
Get it if…
- You've started your agency and you're building toward (or past) six figures
- You want the systems, templates and SOPs handed to you
- You're happy to implement it yourself, at your own pace
57. Is this your next step
Here's everything, one last time
- The Operating System Course — 3 systems, module by module$6,997 Value
- Scheduling & EVV setup walkthrough + vendor comparison$4,997 Value
- Billing & payroll automation blueprint$4,997 Value
- The SOP Library — plug-and-play, editable for your agency$6,997 Value
- Hiring & onboarding kit (job posts, interview scripts, checklists)$2,997 Value
- Referral partner outreach scripts$1,997 Value
- Owners community — lifetime access$3,997 Value
- Lifetime updates as regulations and tools change$2,021 Value
- Scheduling & EVV setup / walkthrough$4,997 Value
- Accounting + Bookkeeping system$3,997 Value
- QuickBooks setup and guide$2,997 Value
- Acquisition Readiness Crash Course$4,997 Value
- Slack setup for centralized communication with automations$2,997 Value
Total Value: $55,000 — Yours today: $1,997
If your agency should be running without you, this is the step. Link's in the chat.
58. Close close
Questions?
Drop them in the chat — and if you already know this is you, the link will be posted in chat when we open the offer.
59. Q&A
See you inside
GET THE HOME CARE OPERATING PLAYBOOK
LINK IN CHAT
MastHERmind Co. · NXT STEP GLOBAL LLC
60. Close
Free Live Training
From Operator to Owner
In this presentation I'm going to show you how to grow your agency from zero to $300K — and from $300K to $1M in less than a year.
Welcome in — we're starting in just a few minutes.